Watch how it works
Short videos recorded on the real portal with made-up sample data. No sound; the captions explain each step.
1What this page is for
What this screen is for
It answers the questions students ask most: When is my class? How much do I owe? Where are my materials? Everything is on one long page. Scroll down to move from one part to the next.
What is on the page, top to bottom
- The top bar — the All is Well logo (it opens the school website), your email and Sign out.
- Hi <your first name> and four summary cards.
- Your programs — one card per program you registered for, with dates, money and payment plan.
- My lessons — class materials, assignments and quizzes (only once your class has lessons).
- My progress — your attendance, skills check-offs, readiness checklist and certification exam.
- Payments — the Make a payment button and every payment on file.
- Your details — the contact details the school has for you, and Request a change to ask for a correction.
- The footer — the school address and phone number.
Where the information comes from
Programs, dates, tuition and payments come from Transition Enroll, the system you registered in. Lessons come from the Classes site, where your instructors post them. The portal only reads; it never changes your records.
2The number cards
The cards across the top of the page, left to right.
| Card | What it counts |
|---|---|
| Programs | How many programs you have registered for, including any you dropped. The small line underneath says how many are active (still enrolled). |
| Next class | The start date of your next class that has not started yet, among the programs you are enrolled in. The line underneath is the program name. A dash means no upcoming class is on file — for example your class has already started. |
| Paid to date | Every successful payment on file, added up, across all your programs. The line underneath says how many payments that is. Payments that are pending or failed are not counted. |
| Next payment | The amount and date of your next payment plan installment. It is the first row with an amber Due tag in a Payment plan box; if more than one program has one, the earliest date is shown. The line underneath names the program. A dash and Nothing due means no installment is waiting to be paid. |
3We couldn't find a student record
Your sign-in worked, but the email you used is not on any registration in the school's system, so there is nothing to show.
What to do
- If you might have registered with a different email, tap Sign out at the top-right and sign in with that one.
- Otherwise call the school at (940) 440-2923. They will link your email to your registration.
Staff who see this for a student: the email in the student list does not match a registration. Check the email in Transition Enroll.
4Your programs
One card for every program you registered for, newest registration first.
| Part of the card | What it means |
|---|---|
| Program name | The program as it appears in the enrollment system, for example Certified Nursing Assistant — 3 Week Hybrid Day. |
| Enrolled / Dropped | Green Enrolled means you are in the class. Red Dropped means the registration was cancelled. A dropped program may show Reason on file at the bottom. |
| Class … to … | First and last day of your class. Class dates to be confirmed means the school has not set them yet. |
| Schedule | How the class runs, for example Hybrid, Day or Evening. |
| Orientation | The date of your orientation, when the class has one. |
| Registered | The day you registered. |
| Add to calendar | Under the dates, for a program you are enrolled in: Class starts, Class ends and Orientation each download a calendar file for that day. Only dates that have not passed yet have a link. |
| Tuition | The price of this program for you. |
| Paid | Successful payments recorded against this class. |
| Balance / Paid in full | Tuition minus Paid. It never shows below zero. |
The payment plan box
If you agreed a payment plan, each installment is one row: its date and amount on the left, and on the right a green Paid tag (with the date it was paid) or an amber Due tag.
The first Due row is your next payment; it is also shown on the Next payment card at the top. A Due row with a date still to come has an Add to calendar link that puts the payment date in your calendar.
5My lessons
Your class materials, posted by your instructors on the Classes site. You only ever see lessons for the class you are enrolled in.
How it is laid out
- A box for each class, with the class name and dates.
- Inside, lessons are grouped by topic — usually a day or a week, such as Week 1 Monday. Items with no topic are under Other.
- Each item has a letter in a square:
| Letter | Type | What to do with it |
|---|---|---|
| M | Material | Read or watch it. Often needed before class. |
| A | Assignment | Work to complete and hand in. The instructions say how and when. |
| Q | Quiz | A test. The link opens it. |
| ? | Question | A question from your instructor to answer. |
The purple links under an item are its attachments: files, videos, Google Docs, forms or websites. They open in a new tab.
The New tag
A small purple New tag after a title means the item was posted since the last time you opened the portal on this phone or computer. The tags stay while you keep the portal open and are gone the next time you visit. The very first time you open the portal on a device, nothing is marked New. Staff looking at your portal and the demo never show New tags.
Why something is not there yet
Instructors can prepare items ahead of time and keep them hidden, or set a date before which an item stays hidden. You see an item as soon as it is posted and its date has arrived. Nothing posted yet — check back soon means your class has a plan but nothing is visible yet.
6Payments
Every payment on file for you in the enrollment system, newest first.
| Column | What it shows |
|---|---|
| Date | The day the payment was made. |
| Amount | How much. A tag after the amount (for example pending or failed) means it was not completed. |
| Program | Which program it was for. |
| Method | How it was paid, for example card. |
| Receipt | Opens a Payment record for that payment: the school's name, address and phone, your name and email, the payment date, amount, program, method and a reference number. Print or save as PDF prints it or saves a copy. Only payments that went through have one. |
The Make a payment button
Opens the school's secure Chase checkout in a new tab. The button only appears when the school has its payment page switched on. Always type your name and program in the note so the school can match the payment to you.
7Your details
The contact details the school has on file for you: Name, Email, Phone, City, Student since (the day your student record was created) and How you heard about us.
To change something, use Request a change just below your details, or call the school at (940) 440-2923 or text (940) 312-5305.
For your protection the portal does not store Social Security numbers or ID documents.
8My progress
What your instructors and the school have recorded about you so far, in four boxes. It only shows your own records. You can look but not change anything here.
| Box | What it means |
|---|---|
| Attendance | The big number is your attendance rate: the sessions you were present for or made up, out of every session your instructor has marked. Sessions nobody has marked yet are not counted. Underneath: how many times you were Present, Absent, Tardy (late) and how many Make-up sessions you did, then your five most recent marks. |
| Skills check-offs | How many of the hands-on skills for your program you have passed in the lab, out of the full list. Tap See every skill for the list. Each skill is Not attempted, Attempted, Needs improvement or Passed. |
| Readiness checklist | The paperwork and steps the school needs before and during class: Application, Enrollment Agreement, ID, Background Check, Deposit, CPR Card, Documents, Clinical Clearance and LMS Access. Each is Complete, Pending, Missing, Past due or Attention needed. |
| Certification exam | Your state or national exam: the testing organisation, whether you are eligible, whether you are registered, the exam date and the result (Pending, Passed, Not passed or Retest). |
When a box says nothing is recorded yet
That is normal before or early in your class. Each box fills in as your instructor and the school record things. They are the same records the school looks at.
9Request a change
Use this when your name, email, phone, address or anything else on your record is wrong or out of date.
- In What to change, pick Name, Email, Phone, Address or Something else.
- In New value, type what it should say.
- Add a Note if the school needs to know more (optional).
- Tap Send request. The request appears under Your recent requests as Open.
When the school has dealt with it, the request shows Done (your record is updated) or Declined, sometimes with a note from the school. Your details at the top update once the school changes the record.
You can send up to 5 requests a day. For anything urgent, call (940) 440-2923 or text (940) 312-5305.
Requests are switched off in the demo and in the staff view.
10Step by step
Read one program card
- Scroll to Your programs.
- The heading is the program name. The tag next to it is Enrolled (green) or Dropped (red).
- The first grey line gives the class start and end dates, the schedule (for example Hybrid or Day), your orientation date and the day you registered.
- The second line gives Tuition, what you have Paid for this program, and your Balance — or a green Paid in full tag.
- If you are on a payment plan, the Payment plan box lists each installment.
Pay the next installment
- Look at the Next payment card at the top, or in the Payment plan box find the first row with an amber Due tag. Both show the same amount and date.
- Scroll to Payments and tap Make a payment.
- Pay that amount on the Chase page and put your name and program in the note.
Check a payment went through
- Scroll to Payments.
- Find the date and amount in the table.
- An amount with no tag was received. An amount with a tag such as pending or failed did not go through (yet).
- If a payment is missing, call the school with your receipt.
Put a date in your calendar
- Scroll to Your programs.
- Under the class dates, tap Class starts, Class ends or Orientation next to Add to calendar. For a payment, tap Add to calendar next to an amber Due tag.
- A small calendar file downloads. On an iPhone tap Add (or open the download); on a computer open the file and it goes into Outlook or Apple Calendar. For Google Calendar, use Import in Google Calendar settings and pick the file.
- The event is an all-day event with the school's address. Nothing is sent to the school.
Get a record of a payment
- Scroll to Payments.
- Tap Receipt at the end of the payment's row.
- A Payment record opens with the school's details, your name and email, the date, amount, program, method and a reference number.
- Tap Print or save as PDF to print it or keep a copy. Tap Close to go back.
Do an assignment
- Scroll to My lessons and find the topic for the day.
- Find the item with an A (assignment). Read the instructions under the title.
- Tap the purple link to open the worksheet or form.
- Hand it in the way the instructions say (in class, or through the form).
11If something looks wrong
.ics). Look in your Downloads and open it from there. Links only appear for dates that have not passed yet.12Flip-book edition
The same subject as a page-turning flip-book. Opens in a new tab.